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Solarwinds IT Help Desk & Remote Support Software
Simplify Help Desk Ticketing, IT Asset Management, and End-User Support

Why SolarWinds for IT Help Desk Management?

Centralized help desk management
Streamline and automate IT service management-from ticket creation to resolution.

Remote IT administration and troubleshooting
Eliminate the need to physically visit end-users for desktop support. Do IT remotely!

Anywhere, anytime customer support
Provide instant remote support to end-users located both inside and outside the network.

Choose a IT Help Desk Software to learn more

Web Help DeskWeb Help Desk

Affordable IT help desk to improve agent productivity and customer satisfaction

  • Centralize and automate help desk ticketing for IT technicians and end-users
  • Simplify IT asset management with built-in asset discovery, tracking, and reporting
  • Promote end-user self-service with a built-in knowledge base

DameWare Remote SupportDameWare Remote Support

Collection of comprehensive sysadmin tools for remote IT administration and support

  • Reduce time-to-resolution of support tickets with built-in system tools
  • Use built-in remote control to access and troubleshoot multiple remote machines at the same time
  • Remotely manage Windows machines and Active Directory environments

DameWare Mini Remote ControlDameWare Mini Remote Control

Easy-to-use remote control and desktop sharing tool

  • Instant remote connectivity to Windows, Mac OS X, and Linux systems
  • Built-in remote session chat, screenshot capture, and file transfer capabilities
  • Provide remote support to out-of-band computers in sleeping, powered off, and crashed states

Mobile AdminMobile Admin

IT infrastructure management and support from mobile devices

  • Provide 24x7 support from mobile devices, and resolve IT issues on-the-fly
  • Monitor IT infrastructure, including AD, Exchange, IIS, SQL Server, VMware, and SolarWinds Orion
  • Supported on Android, Apple iOS, and Blackberry devices