Solarwinds IT Help Desk & Remote Support Software
Why SolarWinds for IT Help Desk Management?
Centralized help desk management
Streamline and automate IT service management-from ticket creation to resolution.
Remote IT administration and troubleshooting
Eliminate the need to physically visit end-users for desktop support. Do IT remotely!
Anywhere, anytime customer support
Provide instant remote support to end-users located both inside and outside the network.
Affordable IT help desk to improve agent productivity and customer satisfaction
- Centralize and automate help desk ticketing for IT technicians and end-users
- Simplify IT asset management with built-in asset discovery, tracking, and reporting
- Promote end-user self-service with a built-in knowledge base
Collection of comprehensive sysadmin tools for remote IT administration and support
- Reduce time-to-resolution of support tickets with built-in system tools
- Use built-in remote control to access and troubleshoot multiple remote machines at the same time
- Remotely manage Windows machines and Active Directory environments
Easy-to-use remote control and desktop sharing tool
- Instant remote connectivity to Windows, Mac OS X, and Linux systems
- Built-in remote session chat, screenshot capture, and file transfer capabilities
- Provide remote support to out-of-band computers in sleeping, powered off, and crashed states
IT infrastructure management and support from mobile devices
- Provide 24x7 support from mobile devices, and resolve IT issues on-the-fly
- Monitor IT infrastructure, including AD, Exchange, IIS, SQL Server, VMware, and SolarWinds Orion
- Supported on Android, Apple iOS, and Blackberry devices